General Terms & Conditions

Version: 24 January 2026

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

  • Number14Shirts: Number14Shirts, established in Wouw, Chamber of Commerce no. 95472835.
  • Customer: the party which Number14Shirts has entered into an agreement with.
  • Parties: Number14Shirts and customer together.
  • Consumer: a customer who is an individual acting for private purposes.

 

Article 2 – Applicability

  1. These terms and conditions will apply to all quotations, offers, activities, orders, agreements and deliveries of services or products by or on behalf of Number14Shirts. 
  2. The parties expressly exclude the applicability of supplementary and/or deviating general terms and conditions of the customer or of third parties.

 

Article 3 – Prices

  1. All prices used by Number14Shirts are in euros, are inclusive of VAT (EU Only) and exclusive of any other costs such as administration costs, levies and travel-, shipping- or transport expenses, unless expressly stated otherwise or agreed otherwise.

  2. For customers outside the European Union:
    All international shipments may be subject to customs duties, import taxes, local VAT/GST, handling fees, or other charges imposed by the destination country. These costs are not included in the product price or shipping fee charged at checkout. The buyer is solely responsible for paying any such charges upon import. Customs policies vary widely by country, and we have no control over these fees, nor can we predict their amount.By placing an order, you agree to comply with your country’s import regulations and to cover any additional costs that may arise during customs clearance. Shipments that are refused or returned due to unpaid customs charges will not be refunded.

  3. Number14Shirts is entitled to adjust all prices for its products or services, shown in its shop, on its website or otherwise, at any time. 
  4. Increases in the cost prices of products or parts thereof, which Number14Shirts could not foresee at the time of making an offer or the conclusion of the agreement, may give rise to price increases. 
  5. The consumer has the right to terminate an agreement as a result of a price increase as referred to in paragraph 3, unless the increase is the result of statutory regulation.

 

Article 4 – Samples / models 

If the customer has received a sample or model of a product, he cannot derive any rights from this other than that it is an indication of the nature of the product, unless the parties have explicitly agreed that the products be supplied conform to the sample or model.

 

Article 5 – Payments

  1. The full purchase price must always be paid directly in the webshop. For reservations, a deposit is sometimes required. In that case, the buyer will receive proof of the reservation and the advance payment.
  2. If the buyer does not pay on time, they are in default. If the buyer remains in default, Number14Shirts has the right to suspend its obligations until the buyer has fulfilled their payment obligation.
  3. If the buyer remains in default, Number14Shirts will proceed with collection. The costs associated with the collection are the buyer's responsibility. These collection costs are calculated in accordance with the Decree on Compensation for Out-of-Court Collection Costs.
  4. In the event of liquidation, bankruptcy, attachment or suspension of payment on behalf of the customer, the claims of Number14Shirts on the customer are immediately due and payable. 
  5. If the customer refuses to cooperate with the performance of the agreement by Number14Shirts, he is still obliged to pay the agreed price to Number14Shirts. 

 

Article 6 – Right of recovery of goods 

  1. As soon as the customer is in default, Number14Shirts is entitled to invoke the right of recovery with regard to the unpaid products delivered to the customer.
  2. Number14Shirts invokes the right of recovery by means of a written or electronic announcement.
  3. As soon as the customer has been informed of the claimed right of recovery, the customer must immediately return the products concerned to Number14Shirts, unless the parties agree to make other arrangements about this. 
  4. The costs for the collection or return of the products are at the expense of the customer.

 

Article 7 – Right of Withdrawal

  1. Withdrawal period
    1. A consumer may cancel an online purchase during a cooling-off period of 14 days without giving any reason, provided that:
    • the product has not been used and includes all original shopping tags
    • it is not a product that can spoil quickly, like food or flowers
    • the product is not specially tailored for the consumer or adapted to its special needs
    • it is not a product that may not be returned for hygienic reasons (underwear, swimwear, etc.)
    • the seal is still intact, when the product is a data carrier with digital content (DVDs, CDs, etc.)
    • the product is not a (holiday)trip, a transportation ticket, a catering order or a form of leisure activity,
    • the product is not a separate magazine or a loose newspaper
    • the consumer has not renounced his right of withdrawal
    1. The cooling-off period of 14 days as referred to in paragraph 1 commences:
      • on the day after the consumer has received the last product or part of 1 order
      • as soon as the consumer has received the first the product of a subscription
      • as soon as the consumer has confirmed the purchase of digital content via the internet
    2. The consumer can notify his right of withdrawal via info@number14shirts.com, if desired by using the withdrawal form that can be downloaded via the website of Number14Shirts, https://www.number14shirts.com.
    3. The consumer is obliged to return the product to Number14Shirts within 14 days after the notification of his right of withdrawal, after which period his right of withdrawal will lapse. 
  1. Vintage and used products

For vintage or used products:

  • signs of use, ageing, or wear consistent with the product’s age do not constitute a defect
  • the consumer must handle fragile collector items with care
  • any decrease in value caused by improper handling may be charged to the consumer

     

    Article 8 – Reimbursement of delivery costs

    Delivery costs will not be reimbursed, unless the parties have agreed upon otherwise.

     

    Article 9 – Reimbursement of return costs

    If the consumer invokes his right of withdrawal and returns the entire order on time, the costs for returning the complete order will be borne by the consumer.  

     

    Article 10 – Suspension of obligations by the customer

    The customer waives the right to suspend the fulfillment of any obligation arising from this agreement.

     

    Article 11 – Right of retention 

    1. Number14Shirts can appeal to his right of retention of title and in that case retain the products sold by Number14Shirts to the customer until the customer has paid all outstanding invoices with regard to Number14Shirts, unless the customer has provided sufficient security for these payments. 
    2. The right of retention of title also applies on the basis of previous agreements from which the customer still owes payments to Number14Shirts.
    3. Number14Shirts is never liable for any damage that the customer may suffer as a result of using his right of retention of title.

     

    Article 12 – Settlement 

    The customer waives his right to settle any debt to Number14Shirts with any claim on Number14Shirts. 

     

    Article 13 – Retention of title 

    1. Number14Shirts remains the owner of all delivered products until the customer has fully complied with all its payment obligations with regard to Number14Shirts under whatever agreement with Number14Shirts including of claims regarding the shortcomings in the performance and until the product is received by the customer.
    2. Until then, Number14Shirts can invoke its retention of title and take back the goods. 
    3. Before the property is transferred to the customer, the customer may not pledge, sell, dispose of or otherwise encumber the products. 
    4. If Number14Shirts invokes its retention of title, the agreement will be dissolved and Number14Shirts has the right to claim compensation, lost profits and interest.

     

    Article 14 – Delivery 

    1. Delivery takes place while stocks last.
    2. Delivery takes place at Number14Shirts unless the parties have agreed upon otherwise.
    3. Delivery of products ordered online takes place at the address indicated by the customer. 
    4. If the agreed price is not paid on time, Number14Shirts has the right to suspend its obligations until the agreed price is fully paid. 
    5. In the event of late payment, the customer is automatically in default, and hereby he cannot object to late delivery by Number14Shirts.
    6. As soon as the buyer receives the purchased item, the risk passes from Number14Shirts to the buyer.

     

    Article 15 – Delivery period

    1. Any delivery period specified by Number14Shirts is indicative and does not give the customer the right to dissolution or compensation if this period is not met with, unless the parties have expressly agreed otherwise in writing.
    2. The delivery starts once the customer has fully completed the (electronic) ordering process and received an (electronic) confirmation of his order from Number14Shirts. 
    3. Exceeding the specified delivery period does not entitle the customer to compensation or the right to terminate the contract, unless Number14Shirts cannot deliver within 14 days after the customer has urged him to do so in writing or if the parties have agreed upon otherwise.

     

    Article 16 – Actual delivery

    The customer must ensure that the actual delivery of the products ordered by him can take place in time.

     

    Article 17 – Transport costs 

    Transport costs are paid by the customer, unless the parties have agreed upon otherwise.

     

    Article 18 – Packaging and shipping 

    1. If the package of a delivered product is opened or damaged, the customer must have a note drawn up by the forwarder or delivery person before receiving the product. In the absence of which Number14Shirts may not be held liable for any damage.
    2. If the customer himself takes care of the transport of a product, he must report any visible damage to products or the packaging prior to the transport to Number14Shirts, failing which Number14Shirts cannot be held liable for any damage.

     

    Article 19 – Storage 

    1. If the customer orders products later than the agreed delivery date, the risk of any quality loss is entirely for the customer.
    2. Any extra costs as a result of premature or late purchase of products are entirely at the customer's expense.

     

    Article 20 – Guarantee

    1. The warranty relating to products only applies to defects caused by faulty manufacture, construction or material. 
    2. The warranty does not apply in the event of normal wear and tear and damage resulting from accidents, changes made to the product, negligence or improper use by the customer, or when the cause of the defect cannot clearly be established.
    3. The risk of loss, damage or theft of the products that are the subject of an agreement between the parties, will pass on to the customer when these products are legally and/or factually delivered, at least are in the power of the customer or of a third party who receives the product for the benefit of the customer.

     

    Article 21 – Exchange

      1. Exchange is only possible if the following conditions are met:
      • exchange takes place within 14 days after purchase upon presentation of the original invoice
      • the product is returned in the original packaging and with the original (price) tags still attached to it 
      • the product has not been used
      1. Discounted items, non-shelf articles such as food, custom made items or specially adapted articles for the customer cannot be exchanged.

     

    Article 22 – Indemnity

    The customer indemnifies Number14Shirts against all third-party claims that are related to the products and/or services supplied by Number14Shirts. 

     

    Article 23 – Complaints

    1. The customer must examine a product or service provided by Number14Shirts as soon as possible for possible shortcomings.
    2. Complaints regarding damage, shortages, or loss of delivered goods must be submitted in writing to Number14Shirts within 10 business days of the date of delivery of the goods by the buyer. Consumers must inform Number14Shirts of this within two months after detection of the shortcomings.
    3. Consumers must inform Number14Shirts of this within two months after detection of the shortcomings.
    4. The customer gives a detailed description as possible of the shortcomings, so that Number14Shirts is able to respond adequately. 
    5. The customer must demonstrate that the complaint relates to an agreement between the parties.
    6. If a complaint relates to ongoing work, this can in any case not lead to Number14Shirts being forced to perform other work than has been agreed.
    7. Minor and/or industry-standard deviations and differences in quality, quantity, size, or finish cannot be held against Number14Shirts.

     

    Article 24 – Giving notice

    1. The customer must provide any notice of default to Number14Shirts in writing.
    2. It is the responsibility of the customer that a notice of default actually reaches Number14Shirts (in time). 

     

    Article 25 – Joint and several Client liabilities

    If Number14Shirts enters into an agreement with several customers, each of them shall be jointly and severally liable for the full amounts due to Number14Shirts under that agreement. 

     

    Article 26 – Liability of Number14Shirts

    1. Number14Shirts is only liable for any damage the customer suffers if and insofar as this damage is caused by intent or gross negligence. 
    2. If Number14Shirts is liable for any damage, it is only liable for direct damages that results from or is related to the execution of an agreement.
    3. Number14Shirts is never liable for indirect damages, such as consequential loss, lost profit, lost savings or damage to third parties.
    4. If Number14Shirts is liable, its liability is limited to the amount paid by a closed liability insurance and in the absence of (full) payment by an insurance company of the damages the amount of the liability is limited to the (part of the) invoice to which the liability relates.
    5. All images, photos, colors, drawings, descriptions on the website or in a catalog are only indicative and are only approximate and cannot lead to any compensation and/or (partial) dissolution of the agreement and/or suspension of any obligation.

     

    Article 27 – Expiry period

    Every right of the customer to compensation from Number14Shirts shall, in any case, expire within 12 months after the event from which the liability arises directly or indirectly. This does not exclude the provisions in article 6:89 Civil Code.

     

    Article 28 – Dissolution

    1. The customer has the right to dissolve the agreement if Number14Shirts imputably fails in the fulfillment of his obligations, unless this shortcoming does not justify termination due to its special nature or because it is of minor significance. 
    2. If the fulfillment of the obligations by Number14Shirts is not permanent or temporarily impossible, dissolution can only take place after Number14Shirts is in default. 
    3. Number14Shirts has the right to dissolve the agreement with the customer, if the customer does not fully or timely fulfill his obligations under the agreement, or if circumstances give Number14Shirts good grounds to fear that the customer will not be able to fulfill his obligations properly. 

     

    Article 29 – Force majeure

    1. In addition to the provisions of article 6:75 Civil Code, a shortcoming of Number14Shirts in the fulfillment of any obligation to the customer cannot be attributed to Number14Shirts in any situation independent of the will of Number14Shirts, when the fulfillment of its obligations towards the customer is prevented in whole or in part or when the fulfillment of its obligations cannot reasonably be required from Number14Shirts . 
    2. The force majeure situation referred to in paragraph 1 is also applicable - but not limited to: state of emergency (such as civil war, insurrection, riots, natural disasters, etc.); defaults and force majeure of suppliers, deliverymen or other third parties; unexpected disturbances of power, electricity, internet, computer or telecoms; computer viruses, strikes, government measures, unforeseen transport problems, bad weather conditions and work stoppages. 
    3. If a situation of force majeure arises as a result of which Number14Shirts cannot fulfill one or more obligations towards the customer, these obligations will be suspended until Number14Shirts can comply with it. 
    4. From the moment that a force majeure situation has lasted at least 30 calendar days, both parties may dissolve the agreement in writing in whole or in part. 
    5. Number14Shirts does not owe any (damage) compensation in a situation of force majeure, even if it has obtained any advantages as a result of the force majeure situation.

     

    Article 30 – Intellectual Property

    1. Number14Shirts owns all intellectual property rights (including copyright, patent rights, trademark rights, design and model rights, etc.) to all products, designs, drawings, writings, data carriers or other information, quotes, images, sketches, models, mock-ups, etc., unless invalid parts have been otherwise modified in writing.
    2. The customer may not copy, show, make available to third parties, or otherwise use historical intellectual property rights without the unlawful, valid permission of Number14Shirts. 

     

    Article 31 – Changes in the general terms and conditions

    1. Number14Shirts is entitled to amend or supplement these general terms and conditions. 
    2. Changes of minor importance can be made at any time. 
    3. Consumers are entitled to cancel the agreement in the event of a substantial change to the general terms and conditions. 

     

    Article 32 – Transfer of rights

    The customer cannot transfer its rights deferring from an agreement with Number14Shirts to third parties without the prior written consent of Number14Shirts. 

     

    Article 33 – Consequences of nullity or annullability

    1. If one or more provisions of these general terms and conditions prove null or annullable, this will not affect the other provisions of these terms and conditions. 
    2. A provision that is null or annullable shall, in that case, be replaced by a provision that comes closest to what Number14Shirts had in mind when drafting the conditions on that issue.

     

    Article 34 – Applicable law and competent court

    1. Dutch law is exclusively applicable to all agreements between the parties. 
    2. The Dutch court in the district where Number14Shirts is established is exclusively competent in case of any disputes between parties, unless the law prescribes otherwise.